Helpful Text Entry Tips:
When entering text, make sure you use the "alpha" (ABC or TAP) entry mode and not the "T9", "iTAP" or "WORD" entry mode.
The "@" can be found under "sym" or "symbols". When entering numbers, make sure you use the "123" or "NUM" entry mode.
Here are a few ways to find out what is the cause :
Check your account status: Type *111# and press SEND.
Select Option 1 and then Option 2. If the status is "Barred", you need to reload your airtime value, to make an outgoing call.
Your airtime may be insufficient. Check your current balance : type *111# and press SEND.
Select option 1 and then option 1 again in the next menu. This should indicate your current airtime balance and network validity.
Check your mobile phone network bar. If there are no bars or minimum number of bars, the network coverage of the area you are at is weak. You need to move to an area where the coverage is stronger.
Check whether Line 1 or Line 2 is selected in your mobile phone. Your default line must be Line 1. If it is Line 2, please switch to Line 1.
Check whether the "Message Center Number" is correctly set in your mobile phone. You may do this by accessing the "Message Settings" option in your "Messages" menu. Tune Talk's message center number is +60193900045
The network may be congested. This could happen for a few reasons:
- If it is an eve of a holiday
- There may be a technical glitch with the network. Try to re-send message after a certain period of time, e.g., 15 minutes, 30 minutes, 1 hour.
You may have composed a message that has more than 160 characters. If the message has more than 160 characters, the 1st set will be charged according to 1 SMS, followed by the next 160 characters.
E.g. Message: "We will move office on the 16th of February 2009. There may be an issue with internet connection as the network server has not been setup yet. We may have to consider working from home for the next one week."
The message above contains 207 characters. The 1st 160 characters will be charged as 1 SMS, followed by the next 47 characters, which will be charged as another SMS.
Altogether, the cost of this message was 2 SMS worth.
Ensure that you have completed the text messaging troubleshooting process. If the problem still persists, send us an email at firstname.lastname@example.org. Kindly provide the following details:
- Full Name
- NRIC / Passport Number
- Tune Talk Number
- Your Location
Most phones today, have the capability of receiving long text messages without any issue, as their capacity for each SMS has been increased. E.g., Nokia phones can receive a text message as long as 1000 characters. You should not have issue receiving a long message.
If your phone is not capable of receiving messages that are long, the message will be broken into few parts, with each part containing upto 160 characters (standard SMS characters).
If your phone is off, the message will be stored on the network for 72 hours.
You will get the message when you turn your phone on again. If you leave your phone off for more than 72 hours, the message will be deleted and you won't receive it. Either way, it won't cost you anything.
If your Inbox is full, the message will be stored on the network for 72 hours.
If your Inbox is full for more than 72 hours, the message will be deleted and you won't receive it. To make room for new messages, delete old ones. Just listen to your phone. It will warn you when your Inbox is full.