Frequently Asked Questions
Just login to
, and click on the
Existing SelfCare User?
Self Care account using your IC number or username (if had changed it earlier) and your password. If you have
forgotten your password, click on the link. Your password will be sent to either your mobile phone or email account, after you've verified the details we require. Forgot Username/Password NOTE:
The password sent to your mobile phone is a FLASH (USSD) message. As such, kindly take down the password as soon as you receive it to avoid losing it.
account, you'll find the following areas:
My Profile : which let's you edit personal details, such as address and Account PIN, and indicate whether or not you'd like to receive certain updates from us.
My Numbers : which lets you change your number or reserve a new number.
My Services : which lets you view and manage any additional services you've chosen. Also to Top Up your account using Debit or Credit card.
Feedback : Click here to contact our Customer Care team.
To change your password:
Log in to your
SelfCare account. Click
My Profile. Click
Change Password option. Enter your current password.
Enter your new password.
Confirm the change.
To retrieve your password again:
Go to your
SelfCare login page, and click ?. Forgot Password We'll ask for your mobile phone number and IC Number (Passport Number for expats).
Then we'll email your
temporary password to your registered email account or send a message to your phone. You need to change this password as soon as you login to your
portal is your own personal page which has all the information about your Tune Talk account. It also allows you make
changes to your account, IVR language preferences, carry out reloads using Credit Card
and other exciting tasks.
You may send our
an email at
, requesting your
Please provide the following information:
- Full Name
- NRIC / Passport Number
- Tune Talk SIM card number (601999..)
- Full Address
- Date of Birth
These information will be used to verify your profile before providing the
account login details.
You can view your account details:
ICCID or Insurance Policy Number
Current airtime balance & network validity
Last 10 reload transaction details
Last 1 month call/SMS records
You can also:
IVR language Carry out manual
Value Added Services : activating and de-activating
Transfer Airtime Balance
You can change your IVR language by :
Call our IVR services at
option 3 Select your preferred language
You can add/change or view
by following these steps:
My Services tab. Then click on the
Services option. Click Edit, to add or remove any of the services which are not mandatory.
Select the features you wish to add/remove.
Save your activity.
Please allow at least an hour for these changes take effect.
Want to call to overseas?
IDD services are pre-activated. Check out our super low IDD rates
to retrieve your voicemails.